What happened: launch of “Samadhan Didi” on CPGRAMS
The Ministry of Personnel, Public Grievances & Pensions launched an AI-enabled CPGRAMS chatbot named “Samadhan Didi” on 30 May 2026. The chatbot enables multilingual voice-based registration of grievances and uses AI to identify the appropriate Ministry/Department and grievance category for accurate routing to the concerned Grievance Redressal Officer (GRO).
Core features of “Samadhan Didi”
“Samadhan Didi” is designed to help citizens register complete grievances through voice and language support. The announced features include:
All 22 official languages: The chatbot supports multilingual voice-based grievance registration in all 22 official languages.Citizen guidance for complete details: The chatbot assists citizens in providing complete grievance details.AI-based routing: Artificial Intelligence (AI) identifies the appropriate Ministry/Department and the grievance category to route grievances accurately.Delivery to the correct accountable officer: Accurate routing targets the concerned Grievance Redressal Officer (GRO) to support timely grievance handling.
Background and earlier position: CPGRAMS grievance redressal and routing
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