What happened
The Reserve Bank of India and banks are running awareness campaigns through short SMS, radio campaign, and publicity material to prevent cyber-crime. The Reserve Bank of India is also conducting electronic-banking awareness and training (e-BAAT) programmes to explain fraud risks and risk-mitigation practices.
Background and earlier position
Digital banking has expanded access to payments and account usage, but it has also increased exposure to phishing, credential theft, fake customer-care calls, and other fraud patterns. In that setting, the Reserve Bank of India has used consumer-awareness messaging alongside banking-sector controls to improve safe use of electronic banking channels.
Why the issue matters for UPSC
The topic links financial inclusion with consumer protection and cyber security. It can be used to discuss the limits of awareness-only responses and the need for layered safeguards, including better user education, bank-level vigilance, and faster fraud reporting systems.
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