Success story: M/S Shiva Chemicals recovers dues via MSME ODR Portal and MSEFC
MSME ODR Portal and MSEFC: a case of quicker recovery of dues through the MSMED Act, 2006
- M/S Shiva Chemicals, an Udyam-registered micro enterprise, filed a delayed-payment claim via the MSME ODR Portal before the MSEFC.
- A mutual settlement enabled recovery of ₹4,99,184 against two outstanding invoices, after which the enterprise voluntarily withdrew the case.
What happened (Shiva Chemicals case)
M/S Shiva Chemicals, an Udyam-registered micro enterprise based in Kolkata, West Bengal, faced prolonged payment delays from a public sector buyer despite repeated follow-ups. The enterprise approached the dispute-resolution route by accessing the Ministry of Micro, Small and Medium Enterprises (MSME) ODR Portal and filing a claim before the Micro and Small Enterprises Facilitation Council (MSEFC) under the MSMED Act, 2006. The claim led to a mutual settlement that enabled recovery of ₹4,99,184 against two outstanding invoices. After settlement, the enterprise voluntarily withdrew the case.
Background and earlier position
UPSC may frame MSME ODR Portal and MSEFC as an institutional response to delayed payments—linking digital dispute resolution to contractual recovery, liquidity protection, and ease of doing business—without treating the case as proof of universal outcomes.
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