The Department of Telecommunications (DoT) has developed Sanchar Saathi, a citizen-centric initiative intended to prevent misuse of telecommunications resources in digital frauds. Sanchar Saathi is offered through both a web portal and a mobile app, with features focused on reporting suspected fraud communications and enabling citizens to verify telecom assets linked to their identity.
What happened
DoT introduced Sanchar Saathi as a citizen-facing tool to address fraud-related telecom misuse. The initiative is positioned around multiple user actions: reporting suspected fraud communications, checking mobile connections in a citizen’s name, reporting connections that a citizen does not require or did not take, reporting lost or stolen mobile handsets, and checking the genuineness of mobile handsets.
Background and earlier position
Digital fraud frequently leverages telecom-linked infrastructure such as mobile numbers, SIMs, and handsets. Prior to Sanchar Saathi, citizens typically relied on grievance mechanisms and operator channels to address identity-linked or handset-linked issues; the initiative formalises a single citizen interface for reporting and verification tasks under DoT oversight.
What changed now
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