NHAI introduces Digital Local Pass and MargMitra Help Centre on RajmargYatra app
NHAI has launched a digital Local Pass and MargMitra Help Centre on the RajmargYatra app to simplify toll travel and grievance handling for National Highway users.
- NHAI has extended RajmargYatra from Annual Pass support to Local Pass purchase and multilingual grievance handling.
- The Local Pass workflow uses consent-based retrieval of verified address, vehicle, and FASTag details through government digital platforms.
- MargMitra can route complaints to the concerned department and lets users track complaint progress and file an appeal.
The National Highways Authority of India (NHAI) has added two citizen-facing digital services to the RajmargYatra mobile app: an online Local Pass facility and a digitally enabled MargMitra Help Centre. The change matters because it shifts toll-pass access and commuter assistance from manual, plaza-based processes to app-based service delivery.
What NHAI has introduced
NHAI says the new features are designed to support Digital India and Ease of Living for National Highway users. The Local Pass feature lets eligible commuters buy a toll pass digitally through the RajmargYatra app without visiting the toll plaza, while MargMitra works as a single-window help centre inside the same app.
UPSC can frame the RajmargYatra update around how digital platforms improve citizen convenience, transparency, grievance redressal, and interoperability across public databases, while also asking about the role of NHAI, FASTag, DigiLocker, and VAHAN in toll administration.
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